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Shipping

We can ship to virtually any address in the world. If you cannot see a shipping option for your country, please contact us by email info@heatso.com

Shipping Times

United States - 1 Working Day
United Kingdom - 1 Working Day
Western Europe - 2-3 Working Days
Scandinavian Countries - 2-3 Working Days
Eastern Europe - 3-5 Working Days
Australia / New Zealand - 2-3 Working Days
Rest of World - 2-4 Working Days
Please note we use UPS / Fedex for shipping heaters and more expensive items. Items that cost less than 60 GBP / 80 EUR / 100 USD / 120 AUD may be shipped via Tracked Mail Service which takes 2-7 days. If you need a faster shipping solution, please contact us.

Our aim is to deliver your goods to you as soon as possible so we will select the best available shipping service for each customer.

Please note that shipping may take longer if the parcel may be a subject to customs checks. Various countries have different thresholds for the import taxes - we are not reponsible for any taxes/charges applied by the customs. Please note that there are no import taxes withn the European Union. For example, in New York (USA), there is a 4.5% (as of 2014), other states may have different import tax rates.

When you place an order, we will estimate shipping and delivery dates for you based on the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. 

Please inspect the goods, delivered by a courier, before signing. In case something is damaged, please do not accept delivery or sign to say damaged, otherwise the carrier will not accept liability for damaged goods.

Returns Policy

You may return most new, unopened items within 7 days of delivery.

We are a friendly company and we do understand thay sometimes you may need to return the goods to us for various reasons and it is absolutely fine. However, there are some conditions that have to be taken into account when dealing with returns - you can find them below.

Returns shipping charges are covered by the buyer. We cannot accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible. We strongly advise you to use trackable shipping service. All returns must be received within 7 days from the returns notice.

Any products returned must be brand new / unopened / unused & include the original packing and documentation. 

You should expect to receive your refund within 7 working days from the day we receive returned item. Please note, we cannot refund the shipping charges that were incurred when shipping the goods to the customer.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will then send you a returns confirmation. No good will be accepted without returns confirmation.

We'll notify you via e-mail of your refund once we've received and processed the returned item.

Privacy Policy

We take security very seriously so you can be sure you are safe when you shop with us.

We do not store credit card details nor do we share customer details with any third parties.

We will not sell or share your personal information with third parties unless we have your permission or are required to do so by law. We may use your personal information to send you promotional information if you unless you ask us not to do so.

Use of Cookies

Like most companies we use cookies on our websites. Generally speaking, cookies are used to improve how a website works. A Cookie is a type of information that a website adds to your device when you visit a website. Cookies are useful because they record your preferences when using a particular site and are commonly used to rotate banner adverts, so the user receives different adverts based on the web traffic analysis.

Use of cookies is regulated by EU laws and they are used by most websites you visit. Most browsers accept cookies automatically but you can modify this. However, some cookies are essential in order to enable you to use the website and its features. 

VAT

We are a UK VAT registered business. 

If you are a VAT registered European Union company, you can order goods without the VAT where applicable. This is subject to company and VAT registration checks. 

Other Terms & Conditions

All parts are warranted against manufacturing defects. Warranty will not cover labor charges, failure of related components, failure due to incorrect installation or misuse, nor will liability exceed the cost of the original component.

All warranty claims should by accompanied by written statement and warranty card. 

We reserve a right to cancel an order due to incorrect pricing, shortage of stock or any other reason which prevent us from delivering the ordered goods to a customer.

We are not liable for any loss or damage whatsoever arising from the use of the supplied goods by us. 

In some cases goods may arrive in different packaging from the one that is shown in the pictures due to the fact that manufacturers may change the packaging type, color or other properties.

All goods and services remain the property of HEATSO until payment has been received in full.

All images, texts, our catalogue and other content of the webpage is owned by HEATSO. Any reproduction is prohibited. 

Use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

By using our website and placing an order you agree with the above information, terms and conditions. 


 

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