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Privacy Policy

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Privacy Policy

A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to protect a visitor or client's privacy.

Countries around the world have their own laws with different requirements per jurisdiction regarding the use of privacy policies.

 

What type of information we collect?

We receive, collect and store any information you enter on our website or provide us in any other way, for example email address, company name, phone number, your name and similar.

We may use software tools (such as google analytics) to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

How do we collect information?

When you fill in a “contact us” form, we collect the data that you enter (such as your company name, email, your name, contact phone number or any other information that you enter) in order to be able to reach out to you and reply to your inquiry.

Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the bigcommerce.com platform. Your data may be stored through bigcommerce.com ’s data storage, databases and the general bigcommerce.com  applications. They store your data on secure servers behind a firewall. 
All direct payment gateways offered by bigcommerce.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we communicate with our site visitors?
We may contact you to simply rely to your inquiry, notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How do we use cookies?

We use cookies to improve user experience on our site.

Click here to view which cookies are stored on our site visitors' computer.

 

How can our site visitors' withdraw their consent?

If you don’t want us to process your data anymore, please contact us at heatso-support@redmman.com and we will be happy to delete your data from our database.

 

Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and our contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at heatso-support@redmman.com


 

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