Heatso Privacy Policy

Last Updated: September 15, 2026

Heatso respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Heatso collects, uses, discloses, and protects personal information when you visit heatso.com, purchase products, create or use an account, contact us, subscribe to marketing communications, or otherwise interact with our website and services.

Where required by applicable law, we obtain consent before using non-essential cookies or similar tracking technologies.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Contact and Identity Information

This may include your name, email address, telephone number, billing address, shipping address, and business or company information.

Account Information

If you create or use an account, we may collect customer or account identifiers, login information, saved addresses, account preferences, and customer group information.

Order and Transaction Information

This may include products purchased, order history, transaction amounts, shipping information, returns, refunds, and payment status. Payment-card information may be processed by our payment service providers.

Communications

We may collect information you provide when you contact customer support, submit an inquiry, communicate with us by email, telephone or other channels, or provide feedback.

Marketing Information

This may include email or SMS subscription status, marketing preferences, interactions with promotional communications, and advertising attribution information.

Device, Browsing and Usage Information

When you visit our website, we and our service providers may collect information such as IP address, browser and device information, operating system, approximate geographic location, referring URL, pages viewed, searches performed, website interactions, timestamps, cookie identifiers, and similar technical information.

We may also receive information from service providers, payment providers, shipping providers, analytics providers, advertising platforms, marketing providers, and other partners involved in operating our business.

2. How We Use Personal Information

We may use personal information to:

• process and fulfill orders;
• provide customer support;
• manage customer and business accounts;
• process payments, refunds, and returns;
• communicate with you regarding purchases, accounts, or inquiries;
• operate, maintain, and secure our website;
• prevent fraud, abuse, and security incidents;
• improve our website, products, and services;
• understand website usage and performance;
• personalize website functionality;
• measure advertising and marketing performance;
• provide or measure advertising where permitted by applicable law;
• send marketing communications where permitted;
• comply with tax, accounting, regulatory, and legal obligations;
• establish, exercise, or defend legal claims; and
• enforce our agreements and policies.

We may use de-identified or aggregated information for legitimate business purposes where permitted by law.

3. Cookies and Similar Technologies

We use cookies and similar technologies, including pixels, tags, scripts, and local storage, to operate our website and support functionality, analytics, security, advertising, and marketing.

Our website provides a Website Data Collection Preferences tool that allows you to manage certain categories of optional data collection.

Essential Cookies and Technologies

These technologies are necessary for the website and requested services to function. They may support shopping cart functionality, account authentication, security, checkout, fraud prevention, and storage of your privacy preferences.

Functional Technologies

These technologies support additional website functionality and user experience.

Analytics Technologies

These technologies help us understand how visitors use our website, measure website performance, and improve our services.

Advertising Technologies

These technologies may help us measure advertising effectiveness, attribute visits or purchases to advertising campaigns, build or measure audiences, and support remarketing or interest-based advertising where permitted.

Our website may use technologies provided by third parties, including providers of ecommerce, analytics, advertising, marketing, payment, security, search, and customer communication services.

These providers may receive information such as device identifiers, IP address, browser information, pages viewed, product interactions, referral information, advertising campaign information, and transaction or conversion events, depending on your privacy choices and applicable law.

You can manage available cookie and tracking preferences through our Website Data Collection Preferences tool. You may also control certain cookies through your browser settings.

Where applicable law requires consent for non-essential technologies, we seek that consent through our website's consent-management tools.

4. Analytics and Advertising

We use third-party analytics and advertising technologies to understand website performance, measure marketing campaigns, and improve our services.

These technologies may include services provided by companies such as Google, Microsoft, Pinterest, Meta, and other technology providers, depending on our current configuration.

The specific technologies and providers we use may change over time as our services, website functionality, and marketing practices change.

Where required by applicable law, optional analytics and advertising technologies are subject to your privacy choices or consent.

5. How We Disclose Personal Information

We may disclose personal information to service providers and other third parties where reasonably necessary to operate our business, including:

• ecommerce and website-platform providers;
• hosting and technology providers;
• payment processors;
• shipping and fulfillment providers;
• fraud-prevention and security providers;
• customer-service providers;
• email and SMS providers;
• analytics providers;
• advertising and marketing platforms;
• search and website-functionality providers;
• professional advisers such as lawyers and accountants;
• government agencies, regulators, courts, or law-enforcement authorities where required by law; and
• parties involved in a merger, acquisition, restructuring, financing, or sale of all or part of our business.

We may also disclose information with your direction or consent.

Certain disclosures involving advertising technologies may be treated as a "sale," "sharing," "targeted advertising," or similar regulated activity under some U.S. state privacy laws even when no money is exchanged. Where applicable, we provide rights and choices required by those laws.

6. Your Privacy and Tracking Choices

You may manage available website tracking choices through our Website Data Collection Preferences tool.

Depending on applicable law and your location, you may be able to:

• accept optional tracking technologies;
• reject optional tracking technologies;
• enable or disable specific categories; and
• change your preferences later.

We may also recognize browser-based privacy preference signals where required by applicable law.

If you opt out of optional tracking or advertising technologies, essential website features necessary to provide requested services may continue to operate.

7. Marketing Communications

You may opt out of promotional email communications by using the unsubscribe link included in our marketing emails.

If you opt out of marketing communications, we may still send you non-promotional messages necessary for orders, accounts, customer service, security, or legal purposes.

Where required by law, we obtain appropriate consent before sending SMS or other electronic marketing communications.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our products and services, maintain customer and transaction records, comply with legal, accounting and tax obligations, prevent fraud, maintain security, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer reasonably required, we may delete, de-identify, or securely dispose of it.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no method of transmission over the Internet or electronic storage system can guarantee absolute security.

10. International Processing and Transfers

Heatso and our service providers may process personal information in countries other than the country where you live, including the United States and other jurisdictions where our service providers operate.

Privacy laws in those jurisdictions may differ from those in your jurisdiction, and information may be subject to lawful access by courts, regulators, or law-enforcement authorities in those jurisdictions.

Where required by applicable law, we take appropriate steps in connection with international transfers of personal information.

11. California Privacy Rights

If you are a California resident and the California Consumer Privacy Act, as amended ("CCPA"), applies to Heatso's processing of your personal information, you may have rights including:

• the right to know or access personal information we collect about you;
• the right to request deletion of certain personal information;
• the right to request correction of inaccurate personal information;
• the right to opt out of the sale or sharing of personal information, where applicable;
• the right to limit certain uses or disclosures of sensitive personal information, where applicable; and
• the right not to receive discriminatory treatment for exercising your privacy rights.

Certain uses of advertising and tracking technologies may be considered "sharing" or other regulated activity under California law. Where applicable, we provide the opt-out mechanisms required by law and process qualifying browser-based opt-out preference signals as required.

To submit a California privacy request, contact us at:

Email: [email protected]
Subject: California Privacy Request

We may need to verify your identity before processing certain requests. Authorized agents may submit requests where permitted by law.

12. Privacy Rights for Canadian Residents

If you are located in Canada, applicable privacy laws may provide rights regarding your personal information.

Subject to applicable law, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• withdraw consent to certain collections, uses, or disclosures where consent is the applicable basis; and
• ask questions or raise concerns about our privacy practices.

Residents of Quebec may have additional rights under applicable Quebec privacy law.

For Canadian privacy inquiries or requests, contact us at:

Email: [email protected]
Subject: Canada Privacy Request

13. Children's Privacy

Our website and services are intended for a general adult audience and are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at [email protected].

14. Your Privacy Requests

Depending on where you live and applicable law, you may have rights to access, correct, delete, or obtain information about personal information we hold about you, or to object to or opt out of certain uses or disclosures.

To exercise a privacy right or ask a question regarding our privacy practices, contact:

Email: [email protected]
Subject: Privacy Request

Please describe your request and provide enough information for us to understand and appropriately respond to it.

We may request additional information to verify your identity where required or permitted by law.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technologies, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the top of this page.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

16. Contact Us

For questions, complaints, or requests concerning this Privacy Policy or our privacy practices, contact:

Heatso
Email: [email protected]
Subject: Privacy Request