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We want all our customers to be satisfied with the goods and services we provide. Please do not hesitate to contact us should you have any queries about our goods and services. We promise that we will respond to your enquiries within 24 hours.
Support is available during the working hours of our office. Please bear in mind that we operate in the GMT+1 timezone. We highly advise our customers to give us a call after sending all necessary and required information, if it is a matter of technical support. Our technicians will investigate the matter and will be able to advise you.
- United States - 1 Working Day
- United Kingdom - 1 Working Day
- Western Europe - 2-3 Working Days
- Scandinavian Countries - 2-3 Working Days
- Eastern Europe - 3-5 Working Days
- Australia / New Zealand - 2-3 Working Days
- Rest of World - 2-4 Working Days
Please note that we use UPS / Fedex for shipping heaters and more expensive items. Items that cost less than 60 GBP / 80 EUR / 100 USD / 120 AUD may be shipped via Tracked Mail Service which takes 2-7 days. If you need a faster shipping solution, please contact us.
We are proud to work with a diverse range of partners, both large and small, and there is always enough space for you! If you feel you have something to offer us or you would like to send us your enquiries – you are always welcome to do so.
Although our goods are usually received within a few days worldwide, sometimes people want to collect their goods in person - no problem! You can collect the goods from our warehouse in London, United Kingdom and Karlsruhe, Germany. Please contact us for more details.
If you want to collect your order, please contact us in advance as we do not usually keep stock in the office - we have to get the goods from the warehouse first.