Customer Services Menu
Shipping & Delivery
The Preliminary Shipping times are the following (please note this is only an estimate and can vary slightly):
- United States - 1-5 Working Days
- United Kingdom - 2-5 Working Days
- European Union - 2-7 Working Days
- Australia / New Zealand - 2-7 Working Days
- Rest of World - 2-7 Working Days
Where do you ship your goods from?
We usually ship our items from our main location in Costa Mesa, California, United States. In some cases, we may ask a manufacturer or distributor we work with to deliver the goods directly to our clients from their respective locations..
My order has not arrived yet - what can I do?
Refer to the provided preliminary shipping dates. If the dates are exceeded, contact Heatso's support at email@example.com.
Can I have my package delivered to a parcel shop?
Yes, but there may be a delay if the order is shipped to a PO or parcel shop address. Please note, some couriers do not offer shipping to PO boxes.
Can I change my delivery address after completing an order?
Please ensure that the shipping details are correct during checkout, as once the package is sent out, we cannot change the destination address in transit.
An item is missing from my shipping confirmation
When it comes to smaller items, they can sometimes be nested inside one another, so please check everything carefully once again. If you still think that there is something missing, please contact Heatso customer support at firstname.lastname@example.org for assistance.
Can my shipping address differ from my billing address?
There are no restrictions on different shipping and billing addresses.
I missed my delivery
Your delivery driver will usually leave a note or place the parcel in your usual safe location.
Which delivery companies do you work with?
Heatso uses UPS, FedEx and USPS. We also use other partners for palletized shipments.
Where will my order be delivered?
We can ship to virtually any address in the world. Please check the shipping details in the Terms & Conditions.
Which countries do you deliver to?
Heatso ships to almost any address globally. Specific regions have preliminary shipping dates mentioned in the Terms & Conditions.
How can I receive my shipment faster as a company?
We use UPS, FedEx and USPS for overnight shipping options, please contact Heatso support at email@example.com.
What are the shipping cost?
- Free Shipping: Available on orders above $499 except for bulky items or items that require special handling.
- Up to 4.4 lbs: $9.99
- 4.4 lbs - 6.6 lbs : $14.99
- 6.6 lbs - 44 lbs : $19.99
- Extra charges may apply for deliveries to Hawaii, and Alaska and Puerto Rico.
- Surcharges are also applicable for bulky items like rooftop AC units or items that require special handling.
- Free Shipping: Available on orders above $499.
- Up to 0.66 lbs : $14.99
- 0.66 lbs - 1.1 lbs : $19.99
- 1.1 lbs - 2.2 lbs (1 kg): $24.99
- 2.2 lbs - 11 lbs : $34.99
- 11 lbs - 44 lbs : $39.99
Shipping costs for countries outside the US and Canada will be calculated at checkout.
How can I track my order?
Tracking can be done via the courier’s website using the provided tracking number.