Customer Services Menu
Warranty & Repairs
Which products are covered by the warranty and for how long?
All parts and appliances are warranted for 1 year against manufacturing defects. Espar and Webasto heaters and heater kits come with a standard 2-year warranty, which can be extended by 1 year.
What products are not covered by warranty?
The warranty will not cover products that fail due to incorrect installation, misuse, or failure of related components.
Who should I contact for warranty service?
For warranty service or any warranty queries, please contact our customer email@example.com.
How long does the repair take?
Depending on the severity of the case, the cause of the malfunction, and the availability of replacement parts, the repairs can take anywhere between 1 hour and several months. If your heater or appliance is not working, contact a certified professional with a technical background.
Is it possible to insure the purchase / extend the warranty?
Espar and Webasto heaters and heater kits come with a standard 2-year warranty, which can be extended by 1 year.
Can I service the heater myself?
You can install the heaters, parts, and appliances yourself, but please follow the guidelines and manuals. Please visit a local professional or authorized specialist if you require removing and/or refitting your item. If you can not find one, you can contact us, and we will try to recommend a local partner to assist with the task. The warranty does not cover removing and/or refitting this item.
Can you service the heater for me?
Heatso does not offer servicing or maintenance for any heaters or appliances we sell. We provide free technical and installation support via email or phone to customers who purchase a heater, heater kit, or other products from Heatso. We want to ensure that your heater system is properly installed. Therefore, if you have any difficulties, please do not hesitate to contact us at firstname.lastname@example.org.
Where can I find part numbers?
We try to include part numbers in all of our product descriptions. Every part number has a part number printed on the box. On heaters, you can find the part number on the silver label. If you cannot find the part number yourself, please contact our support at email@example.com and we will promptly assist you.