Customer Services Menu
Are the prices of your products inclusive of VAT?
Orders to the European Union have VAT payable upon the arrival of the shipment. VAT rates depend on the destination country.
I have returned my order but my credit card has been closed
This unique issue will be dealt with on a case-by-case basis. Please contact customer support at firstname.lastname@example.org for further information.
My order was cancelled, what happens to my payment?
If your order has been cancelled, your payment will be refunded within the standard time frame, typically within 3-5 business days.
Why is my card not accepted?
If you are having issues with a payment method, please contact customer support at email@example.com.
What payment methods do you offer?
We accept major credit cards, including MasterCard, American Express (Amex), Discover, Diners Club, and Visa. We also accept other payment methods such as PayPal, ApplePay, and GooglePay.