The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.

FAQs

Shipping Times

  • United States - 1 Working Day
  • United Kingdom - 1 Working Day
  • Western Europe - 2-3 Working Days
  • Scandinavian Countries - 2-3 Working Days
  • Eastern Europe - 3-5 Working Days
  • Australia / New Zealand - 2-3 Working Days
  • Rest of World - 2-4 Working Days

Please note we use UPS / Fedex for shipping heaters and more expensive items. Items that cost less than 60 GBP / 80 EUR / 100 USD / 120 AUD may be shipped via Tracked Mail Service which takes 2-7 days. If you need a faster shipping solution, please contact us.

Our aim is to deliver your goods to you as soon as possible so we will select the best available shipping service for each customer.

How do I know if heatso.com is a reliable online store?

You are 110% safe buying from us. First, we accept PayPal payments which offer buyer's protection. Second, even your bank card payments are processed by Paypal as we are fully integrated with their system. PayPal verifies any company before allowing to use such services.

We also use SSL certificates for your safety. 

My order has not arrived yet - what can I do?

Simply contact us using the Contact Us form or email us at info@heatso.com, and we will be more than happy to help and track your parcel. 

Can I return the ordered item?

Yes. You can return goods within 14 days from the date of purchase if the items are unused and brand new in unopened packaging. You must contact us before returning any goods, though.

Do Eberspächer heaters require servicing?

We only sell the most reliable heaters on the market. However, it is recommended to carry a pre-season check-up for your heater to make sure that it is ready for trouble-free heating. Your heater will serve you longer and better if you service it regularly. 

Regardless of the season, it is recommended to run the heater every month for a minimum period of 15 minutes. This will help the heater to burn away any combustion residue in the burner chamber. It will ensure that the fuel in the lines to the heater does not gel and solidify and that the heater will start reliably when heating season arrives.

Users with advanced knowledge can service Eberspächer and Webasto heaters themselves. However, you have to bear in mind that works undertaken by the customer can void the warranty.

It is strongly recommended that your heater is inspected and serviced by Eberspächer, Webasto or any other appropriate brand-trained mechanic. Any usage of non-genuine Eberspächer or Webasto parts and components is not recommended, as it may cause damage to your heater.

We can also provide you with affordable diagnostics and repair services for Eberspächer heaters. You can send us an enquiry using the Contact Us form.

Do you offer heater repair services? 
 
Yes, we do offer heater repair services - please go to our Diagnostics and Repair Services page to learn more.
 
Which heater should I choose for my boat?
 
Please use the Eberspächer heater selection guide below. It should help you choose the required heater:
 
screen-shot-2015-08-16-at-11.46.20.png
 

What does the name of the Eberspächer heater model mean? 

The first letter indicates the type of fuel: "D" for diesel, "B" for petrol.
The number generally represents the heat output, meaning the higher the number - the higher the heat output.

The second letter indicates the type of the heater: "L" stands for air heaters and "W" for water heaters. New Eberspächer Airtronic models have the letter "L". 

The latest Airtronic models are:

  • Eberspächer Airtronic D2L
  • Eberspächer Airtronic D4L
  • Eberspächer Airtronic D4R
  • Eberspächer Airtronic D5